Frequently Asked Questions
Everything you need to know about our luxury fashion collections and services.
How do I determine my correct size for Marmar Halim designs?
We provide a detailed size guide on each product page. Since our designs often feature structured silhouettes, we recommend measuring your bust, waist, and hips accurately. If you are between sizes, we suggest choosing the larger size for a better fit or contacting our styling team for advice.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return and exchange policy?
We accept returns on unworn items with all original tags attached within 14 days of delivery. Please note that custom-made or evening wear gowns may have specific restrictions. To initiate a return, please visit our Returns Portal or contact customer support.
How long does it take to receive a pre-order item?
Pre-order items are handcrafted to maintain the highest quality. Estimated shipping dates are listed on the product page at the time of purchase. Generally, pre-orders take between 4 to 8 weeks to be dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer flexible payment installments through partners like Tabby or Tamara.
Can I request a custom modification to a gown?
Marmar Halim offers bespoke adjustments for specific designs. If you require a custom length or minor modification, please contact our atelier via the 'Custom Order' link or email us directly before placing your order.